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Custom IT Support and Development Teams

We help companies build, train, and manage dedicated offshore and nearshore IT and development teams. Capture the talent you need to grow.

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Top 1% IT and Dev Talent

Work with Connext and build a dedicated team of IT professionals who provide technical customer-facing or back end support solutions.

Issues may still be encountered even after well-designed product deployment, and software QA methodologies.

Our offshore teams have up-to-date knowledge and training of functionalities of software and systems and can provide timely support on technical or software application concerns.

Benefits of IT Outsourcing

24/7​ IT Support Team​​

Level 1 Help Desk Support​​

Equipment procurement and delivery​​

Uptime monitoring​​

Remote monitoring

Robotic process automation​​

Web development and design​

SOC 2 Type 2

SOC2 Compliance​

Benefits of IT Outsourcing to the Philippines

Save Time and Money

Developing the code or procedures and managing systems on an ongoing basis, not to mention software changes, takes a lot of time and money.

Customers demand quick assistance on configuration support that comes with these updates. These issues relating to new product features, and user experience (UX) can be solved by hiring cost-effective Offshore IT Support.

Dedicated Support

A dedicated team is required for businesses to properly assist and provide technical support for customers’ needs and demands.

Connext Global Solutions sources and trains the right people for your business. Offshore IT Support Agents undergo a structured and effective training with Connext and the client to know and properly understand the product and features.

Dedicated account management of Offshore IT Support teams provide timely customized support for each interaction.

Businesses can work with Offshore Technical Support staff skilled with technical expertise in building and deploying a scalable, well-designed and agile product, providing technical support for applications, performing troubleshooting, conducting unit testing, coding, and more.

Improve Customer Experience

Effective customer service can translate to potential conversions, customer loyalty and retention. Businesses can deliver positive customer experience at each point of the customer journey with the help of Offshore IT Support.

WHY CHOOSE CONNEXT

Supercharge your growth with an offshore support team

As former military and corporate leaders, we understand what is required in building high performing teams. This is what sets us apart from the crowd.

  • Adaptive and flexible approach adopted from our military experiences
  • High responsiveness
  • Accountability and discipline
  • Transparency and shared decision making
  • Unwavering commitment to your growth
  • Focused on metrics, data, and getting the optimal outcome
  • Aligned values and strong ethos
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THE CONNEXT DIFFERENCE

Key Points of Difference in Connext model versus Traditional BPO

  • Client has absolute control over quality and pricing is completely transparent. Our clients like this relative to the large BPO model where the client has little control and pricing can be misleading.
  • Stability of workforce and management team. We aim for < 20% turnover which is dramatically better than the 50-100% turnover experienced by larger BPOs.
  • Skill diversity – we can fill any role you need. We give clients a path to a full suite of potential offshore team members.
  • Built for high-growth companies that need flexible and adaptive support.
  • High attentiveness, quality of support, and attention relative to large BPOs.
ROLES WE FILL

At Connext, we understand what it takes to build elite teams

  • Full stack developers
  • PHP developers
  • Ruby on Rails developers
  • Tech support specialists
  • Technical writers
  • Salesforce Administrators
  • ServiceNOW developers
  • MongoDB Developers
  • UI/UX designers
  • Scrum Masters
  • QA Engineers
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Customize your Offshore Team

Connext makes INC 5000 list of Fastest Growing Companies 2023. Learn More