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What is business process outsourcing (BPO)?

Business Process Outsourcing, or BPO, refers to the process of contracting standard business functions to be handled by a party outside of the company.

What makes Connext different as a business process outsourcing company?

Connext is different than a typical outsourcing firm because we allow clients to start at any size and scale as they see fit. We customize our services to individual client needs and execute with unparalleled reliability and quality. Our three-tiered recruiting process makes sure that we hire the best employee for your company.

What is the process to building my remote back office team?

We try to make the process of building an offshore team as easy as possible for our clients. The time usually differs based on complexity and time of the project but the general process is as follows:

  1. Discovery (Day 1)
  2. Consultation (Day 2)
  3. Recruitment (Day 3-14)
  4. Decision (Day 14-21)
  5. Onboarding (Day 14-30)

What kind of functions can I outsource with Connext?

Connext completely customizes our outsourcing solutions. We recruit and implement based on individual client needs. Some of our most common outsourced tasks are:

    1. Customer Service
    2. Back Office
    3. Accounting
    4. Transaction Coordination
    5. Lead Generation
    6. Web Development
    7. Graphic Design
    8. Medical Billing

Why outsource in the Philippines?

The Philippines is a great place to outsource because of the people. On top of saving up to 60% of staff costs, if you outsource the right way, you will surely see a better product than you are used to. The Philippines has a lot of cultural similarities to the United States as well which makes it easy to bond and relate to your remote team.

What is the minimum requirement to build an offshore team?

Typical outsourcing firms require minimum commitments of 5 to 50 employees. At Connext we allow clients to start with as little as 1 full-time employee and scale as they see fit.

How do I ensure that my team is doing what they are asked?

One of the best things about Connext is our management structure. Each Connext team is managed by a Service Delivery Manager that monitors their day-to-day operations. Every client receives weekly reports showing productivity, quality, and utilization. These metrics help us decide if employees are a good fit or if team sizes need to be adjusted. It also helps us ensure that the work is being done with the same quality that you are accustomed to.

How is my information protected when using an outsourced team?

We protect your information by making sure that no information is stored on our servers. All of our clients use virtual desktop software to make sure that there is no vulnerable information. On top of that, we conduct background checks of all of our employees, biometric security, 24/7 IT support, physical security, and paperless office space.

How do I talk to my offshore team?

You can do it the same way that you talk to your remote team now. We support any and all client platforms such as:

    1. Zoom
    2. Microsoft Teams
    3. Google Meet
    4. Webex
    5. Skype

How does pricing work?

We bill based on the monthly salary of the employee. Our employees are 40 hours a week employees and are 100% dedicated to the client. All of our contacts are month to month with no long-term commitment.

What are the typical challenges in outsourcing?

Outsourcing provides a lot of both long and short-term benefits for growing businesses. However, it also presents a certain set of challenges. These are important to understand in order to make sure your outsourcing experience is beneficial. Here are the largest challenges in outsourcing:

    1. Outsourcing the wrong thing
    2. Lack of quality
    3. Poor communication
    4. Unrealistic expectations
    5. Understanding objectives

What else does Connext provide aside from the employees?

On top of the best employees in the outsourcing industry, Connext provides:

    1. State of the art facilities
    2. Equipment (Computer and Software)
    3. Management
    4. Consulting
    5. 24/7 Support
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